Scamming is an inevitable downside of the online casino industry. It’s like a slap to the face – you’re having fun with your favourite games, getting good cards, and winning big. Then all of a sudden, you’re out almost everything that you won because someone decided to play a little dirty.
This isn’t just something that happens to newbies. Some of the biggest losses in online casino history have been a result of scammers who prey on high-rollers.
Unfortunately, there’s no way for you to tell if you’re going up against an honest online casino or not, except for doing thorough research before depositing your hard-earned money. But sometimes, the red flags go unnoticed, or you haven’t done enough research.
Other times it’s just not your fault – the casino can be on the up and up at first glance, but if you take a closer look, there are still things that they could be doing against their promises to make you trust them more.
What should you do if it happens?
Contact your bank.
“You should first contact your bank and let them know about the transactions that have occurred. Let them know how much money was spent and from where. The bank will help get the money back, and you can close your account so that nobody else can attempt to steal from you,” says Mr. Ong of WS88, an online casino site based in Singapore.
Contact your credit card company.
You should also contact your credit card company if you used a debit card to make the transactions. Credit card companies are able to reverse transactions under $50 dollars, while debit cards only cover $50 dollars. If you are able to get the money back or have your bank put a hold on the transactions, it will save you from losing money.
If you signed up with your credit card or PayPal account, contact them and let them know what is going on. If it was a fraudulent charge, then they will investigate and hopefully reimburse you or cancel your account. If it was a legitimate charge, then they will tell you how much time you have to contest the charges before they are finalized.
In both cases of contacting them, be polite and explain what happened. Don’t use foul language or blame anyone else for your situation. If it was a legitimate charge and you were scammed by an online casino, the credit card company or PayPal would help fight for your money back.
Contact an online casino support team.
If you’ve been scammed by a particular online casino, then you should contact their support team as soon as possible.
If it is an online casino that offers bonuses, don’t think it is your fault because of the bonus. The casinos usually have rules on how much they will match for their bonuses, so read the rules. If you followed all their rules and got scammed, then it is not your fault that they didn’t stick by their word.
Let them know what happened and see what they can do to help. They may be willing to give you a refund, but more likely, they will just blacklist the people that scammed you—preventing them from scamming other players in the future.
File a lawsuit.
Another option that players have is to file a lawsuit against online casinos that cheated them or scammed them out of their money. However, this option can be very expensive, as legal services are very costly in today’s world. Therefore, players should weigh the pros and cons of doing this before actually deciding to file a lawsuit.
In order for players to win their case, they will need evidence that supports their claims against an online casino:
- They must prove that the casino was, in fact, running an illegal operation and was not licensed to do business in any given country.
- Gamers should prove that they actually lost money because of how the casino conducted its gambling operations.
- It is also very important to provide evidence that shows that the player paid money to play with this casino.
Also, players must be able to prove that an illegal gambling operation was taking place and should have tangible proof of this fact. Video recordings or screenshots of a player’s activities on the casino website can serve as good evidence. It would be best to have screenshots of the online casino’s promotional materials, such as their advertisements and banners.
Contact law enforcement.
If none of the above steps works and you realize that you’ve been scammed, then contact law enforcement as soon as possible. They will be able to investigate the matter and help get your money back. It is important to report scams because it will stop other people from getting scammed as well.
If you take some time before playing at another online casino, it might save you from losing more money. Take the time to research and see which online casino sites have good reputations before trusting them with your personal information. It will help reduce the risk of being scammed again in the future.
Last but not least, check over the terms and conditions before signing up for an account on an online casino. If you can get your money back, it will be well worth the time and effort put into signing up for a new account. You should also check if they have any specific rules regarding what they will do if you get scammed.